Privacy Policy

At bd4, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear terms what personal data we collect from players across Bangladesh — whether you are accessing our platform from Dhaka, Chittagong, Sylhet, or anywhere else in the country — how we use that data, and the rights you hold over it.

By registering an account or continuing to use the bd4 platform, you acknowledge that you have read and understood the terms set out in this document. If you do not agree with any part of this Privacy Policy, we encourage you to contact our support team before proceeding. This document should be read together with our Terms and Conditions and Responsible Gaming policy.

1. Information We Collect

When you create and use a bd4 account, we collect several categories of personal information necessary for the safe and lawful operation of our services. The categories we collect include, but are not limited to:

• Identity data: full name, date of birth, and a copy of a government-issued identification document required for account verification (KYC).
• Contact data: email address, mobile phone number (used for bKash, Nagad, or Rocket transaction verification), and city or district of residence within Bangladesh.
• Financial data: deposit and withdrawal records, transaction reference numbers, and payment method identifiers (e.g., bKash wallet number, Nagad account). We do not store full bank card numbers.
• Usage data: game history, betting records, session timestamps, pages visited within the bd4 platform, and device/browser information including IP address.
• Communications data: any messages, complaints, or support requests you send to our team, including those submitted via email to [email protected].

2. How We Use Your Information

bd4 uses the personal data we collect for specific, legitimate purposes directly related to providing you with a safe and enjoyable gaming experience. Your data is used to:

• Create and maintain your bd4 account, verify your identity in accordance with KYC requirements, and confirm that you are 21 years of age or older as required by our Responsible Gaming policy.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladesh, and send you transaction confirmations.
• Provide personalised service, including relevant bonus offers, cricket betting promotions during events such as BPL and T20 tournaments, and slot game recommendations tailored to your activity history.
• Detect, investigate, and prevent fraudulent activity, money laundering, problem gambling patterns, and any other conduct that violates our Terms and Conditions or applicable law.
• Improve the bd4 platform through analysis of aggregated, anonymised usage data, and to comply with any legal or regulatory obligations that may apply to our operations.

3. Payment Data and Financial Transactions

All financial transactions on bd4 — whether a ৳500 top-up via bKash or a larger withdrawal processed through Nagad — are handled with strict confidentiality. We record transaction metadata (amount, date, method, reference ID) to maintain accurate account ledgers, resolve disputes, and comply with anti-money-laundering obligations.

We do not store complete debit or credit card numbers on our servers. Any card-related processing is handled exclusively by PCI-DSS compliant payment partners. The bKash and Nagad wallet numbers you provide are used solely for transaction routing and account linking; they are encrypted at rest and never shared with unaffiliated third parties.

4. Sharing of Your Information

bd4 does not sell, rent, or otherwise trade your personal data. We only share your information in the following limited and controlled circumstances:

• Service providers and technology partners who assist in operating the bd4 platform — such as payment processors, identity verification services, and cloud hosting providers — under strict data-processing agreements that prohibit them from using your data for any purpose beyond the defined service.
• Legal and regulatory authorities, including law enforcement agencies and financial intelligence units, where bd4 is required by applicable law or a valid legal instrument to disclose certain data. We will only share the minimum information legally required.
• Business successors in the unlikely event of a merger, acquisition, or transfer of platform assets. In any such scenario, your data privacy rights as described in this policy would remain enforceable, and we would notify you of material changes in advance.

5. Cookies and Tracking Technologies

bd4 uses cookies — small text files stored on your device — and similar tracking technologies to keep your session active, remember your language preference, analyse platform performance, and serve you relevant content. Cookies we use fall into three categories: essential cookies (required for the platform to function), analytical cookies (used to understand how users interact with the site in aggregate), and preference cookies (used to remember settings such as your chosen language).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies will affect the functionality of the bd4 platform and may prevent you from accessing certain features, including account login and payment processing.

6. Data Retention

bd4 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records are retained for a minimum of five years in accordance with standard anti-money-laundering requirements. Identity verification documents are held for the period required by our compliance framework. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked to you personally.

7. Security of Your Data

bd4 applies a layered approach to data security. At the network level, all data in transit is protected by TLS/SSL encryption. At the application level, access to personal data is restricted on a strict need-to-know basis, with role-based access controls and audit logging applied to all sensitive data interactions. Account passwords are stored using one-way cryptographic hashing and are never visible to any bd4 employee.

While we maintain rigorous security standards, no online platform can guarantee absolute immunity from all potential threats. We strongly recommend that you use a unique, strong password for your bd4 account, enable two-factor authentication where available, and contact our support team immediately at [email protected] if you suspect any unauthorised access to your account.

8. Your Rights Over Your Personal Data

As a bd4 user, you hold the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data bd4 holds about you, including the categories collected, purposes of processing, and any third parties with whom data has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected and no legal obligation requires its retention — you may request that we delete your personal data.
• Right to restrict processing: you may request that we limit the processing of your data in circumstances where you contest its accuracy, object to its processing, or require it to be retained pending a legal claim.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of our legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds.

Please note that some rights are subject to conditions and exceptions. For instance, we may be unable to delete data that we are legally required to retain. In all cases, we will explain our reasoning clearly when responding to your request.

9. Children's Privacy and Age Verification

bd4 is strictly an adults-only platform. Our services are available exclusively to persons who are 21 years of age or older. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. During the registration and KYC process, we take active steps to verify the age of every new account holder. If we discover that personal data has been collected from a person under 21, we will immediately suspend the account, delete the relevant data, and reverse any financial transactions associated with that account to the extent possible.

10. Changes to This Privacy Policy

bd4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users via the contact details held on their account.

Your continued use of the bd4 platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd4 handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email us at: [email protected]